Information and support for undocumented migrants
If you are living in Finland without a residence permit and need support and guidance, you can contact the Red Cross aid workers. You can discuss your situation with us in confidence. We will support you and help you find the services provided by public and third sector operators that can offer you the help you need.
Chat
On Tuesdays and Thursdays from 2 pm to 4 pm.
If you want to chat anonymously, please use the chat. Chat messages are responded to by Finnish Red Cross employees and volunteers in Finnish and English.
Whatsapp messages
+358 (0)40 621 0706
On Mondays, Tuesdays, Wednesdays, Thursdays and Fridays from 10 am to 4 pm
You can send a message on WhatsApp. In your message, you can also ask us to call you and we will call you back (we do not accept WhatsApp calls).
Phone calls
+358 (0)40 621 0706
On Mondays, Tuesdays, Wednesdays, Thursdays and Fridays from 10 am to 4 pm. The call costs the same as a normal mobile call.
You can send an email to paperittomat@redcross.fi
Support point Mosaiikki, Helsinki
If you are residing in the Helsinki region, you can visit Support Point Mosaiikki in Helsinki. More information on Support Point Mosaiikki’s Facebook page: facebook.com/supportpointmosaiikki.
Everyone is entitled to basic security
According to section 19 of the Constitution of Finland, “those who cannot obtain the means necessary for a life of dignity have the right to receive indispensable subsistence and care.”
The authorities must provide undocumented migrants with food, accommodation and essential social and health services, at a minimum. Public authorities must also safeguard the basic right of children to go to school and provide accommodation suitable for children and families with children. Everyone residing in Finland has these rights regardless of their legal status.
